Which statement about Business Process Reengineering is true?

Which statement about Business Process Reengineering is true?

• A. It maintains separate departments and avoids IT
• B. It focuses solely on budgeting
• C. It is a minor improvement in current processes
• D. It redesigns processes by combining steps and using small multifunction teams with information technology

Answer: (D)

Business Process Reengineering is about fundamental rethinking and radical redesign of how work gets done to achieve dramatic improvements in performance. The statement describes this well by noting that processes are redesigned by combining steps and reorganizing work into small, cross-functional teams that use information technology. This captures two key aspects of BPR: breaking down silos and creating end-to-end processes, and leveraging IT to integrate and automate activities so that the overall process becomes faster, cheaper, and more capable. In contrast, keeping separate departments and avoiding IT, focusing only on budgeting, or making only minor improvements reflect more incremental or narrow approaches, not the radical, IT-enabled redesign that BPR aims for.

Business Process Reengineering is about fundamental rethinking and radical redesign of how work gets done to achieve dramatic improvements in performance. The statement describes this well by noting that processes are redesigned by combining steps and reorganizing work into small, cross-functional teams that use information technology. This captures two key aspects of BPR: breaking down silos and creating end-to-end processes, and leveraging IT to integrate and automate activities so that the overall process becomes faster, cheaper, and more capable. In contrast, keeping separate departments and avoiding IT, focusing only on budgeting, or making only minor improvements reflect more incremental or narrow approaches, not the radical, IT-enabled redesign that BPR aims for.