NOT a step in Business Process Reengineering?

NOT a step in Business Process Reengineering?

• A. Identify a business process to be redesigned
• B. Measure the performance of the existing processes
• C. Collect data on job activities
• D. Redesign and implement the new way of doing the work

Answer: (C)

Business Process Reengineering focuses on radically redesigning end-to-end processes to achieve dramatic improvements in performance. The typical sequence is to select a process to redesign, assess how that process currently performs, and then redesign and implement the new process. Collecting data on job activities, while valuable in understanding what individual workers do, belongs more to job analysis or job design. That practice examines tasks, responsibilities, and qualifications of specific roles rather than rethinking and restructuring entire processes. Therefore, gathering data on job activities is not a step in Business Process Reengineering.

Business Process Reengineering focuses on radically redesigning end-to-end processes to achieve dramatic improvements in performance. The typical sequence is to select a process to redesign, assess how that process currently performs, and then redesign and implement the new process. Collecting data on job activities, while valuable in understanding what individual workers do, belongs more to job analysis or job design. That practice examines tasks, responsibilities, and qualifications of specific roles rather than rethinking and restructuring entire processes. Therefore, gathering data on job activities is not a step in Business Process Reengineering.